Return & Exchange
We accept return for exchange of defective or incorrect product that is unwashed or unworn within 15 days of the receipt of your order.
*Please note that unless due to our fault or error, all products sold under promotional or markdown price are not eligible for exchange in size/color or refund.
To exchange, all products must be returned in the original selling condition with all their accompanying items such as tags, documents, wrappings and packaging. Exchange is subject to stock availability.
Non-returnable items: Discounted items.
**IMPORTANT** - WE take no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.
Please Note: Online returns can NOT be processed in store.
HOW TO RETURN?
Step 1: To organize a return of an online purchase, please fill in the below form:
Step 2: Our agents will reach out to you via email and advise you return details and instruction’s.
*Please do not return the goods before communicating with our customer service team. We will be not responsible if your parcel is lost or damaged.
Step 3: Upon receiving your return store credit or exchange will be processed.
We recommend if you do return an item to us, do so by recorded delivery. We do not accept responsibility for lost returns.
Please wrap items appropriately for transit to avoid damage to products or boxes. Please do not stick labels or tape directly to the products' packaging as if tampered with in any way, we can no longer accept the return.
Rookie Malaysia online store is an independent entity and it has its own terms and conditions.
Rookie Malaysia online store is only able to process returns for items purchase from this website. For any in-store purchases, we are unable to provide refunds. Any items bought in a particular store need to be returned directly to that store.
Rookie Malaysia Returns Centre:
Attention:
CS Team (ecommerce)
ALPHABET SYSTEMS SDN. BHD
A20, Jalan Delta U6/19
Taman Perindustrian Sunway Subang
Seksyen U6 , 40150 Shah Alam
Reasons for Return
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Category
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Situation
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Shipping Fee for Exchange
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Damage/ Defect
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Received a defective or damaged item
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Borne by us
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Wrong Item
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Received something that you did not order
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Borne by us
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Change of mind
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Received what you ordered but it doesn’t fit you
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Borne by customer
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What is Exchange?
We will ship you the preferred item, provided there is stock upon receiving your return.
What is Store Credit?
As we are unable to provide a direct exchange, refund in the form of Store Credit. Store Credit is a form of voucher code that can be used during check out. The store credit is valid for 6 months from the date of issue.
Hurley Big Kids – Clothing Size Guide
