Shipping policy
WHAT IS YOUR SHIPPING RATES?
- Within Klang Valley (Kuala, Lumpur, Selangor, Putrajaya) in West Malaysia – Starts at RM8.00. Shipping is free for orders over RM250.
- Outside Klang Valley in West Malaysia – Starts at RM10.00. Shipping is free for orders over RM250.
- East Malaysia (Sabah & Sarawak) - Starts at RM16.00 Shipping is free for orders over RM250.
- International Shipping - At the moment, we only accept orders for delivery within Malaysia.
WHEN CAN I RECEIVE THE ITEM I ORDERED?
All orders are delivered through our designated courier service provider. All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.
HOW CAN I TRACK MY ORDER?
You can locate your tracking number from the delivery confirmation email. To track the status of your order, please go to TRACK MY PACKAGE and enter your tracking number at the Track & Trace page. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation email.
HOW DO I RECEIVE MY ORDER/PARCEL IF I AM NOT HOME?
All parcels will require signature upon delivery. If you are not home to receive your parcel, a notification card will be dropped in your mailbox or attached at your door for instruction on how to retrieve your parcel.
WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?
If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.
CAN I COLLECT MY ORDER AT ROOKIE MALAYSIA OFFICE OR OUTLET?
We are sorry, currently self-collection is not available.
