What Is store credit?

As we are unable to provide a direct exchange, we will refund in the form of Store Credit. Store Credit is a form of voucher code that can be used during the check out. The store credit is valid for 3 months from the date of issue.

When will you have promo?

For the latest promotion updates, do follow our official page atFacebook: Rookie MalaysiaInstagram: rookiekidsmalaysia

Do you have size guide?

You can refer to our Complete Size Guide for each brand and item category. Feel free to reach out should you have any further questions :)

What is your shipping rates?

West Malaysia: Start from RM8.00. Shipping is free for orders over RM200.00East Malaysia (Labuan & Sabah & Sarawak): Start from RM15.00International Shipping - At the moment, we only accept orders for delivery within Malaysia & Brunei:-Brunei: Start from RM105.00 & above and we are using SF Express as the courier service.

How long will it take to receive my order?

Typically, it takes 3-7 business days to receive your order. We’re doing our best to deliver it promptly for you.

1.What is Malaysia e-invoicing requirement?Inland Revenue Board of Malaysia (IRBM) had announced that the e-Invoicing initiative will be implemented in phases beginning 1 August 2024, as follows:Taxpayers with an annual turnover or revenue of more than RM100 million – 1 August 2024Taxpayers with an annual turnover or revenue of more than RM25 million and up to RM100 million – 1 January 2025All other taxpayers – 1 July 20252.What is e-invoice?An e-Invoice is a digital representation of a transaction between a supplier and a buyer. E-Invoice replaces paper or electronic documents such as invoices, credit notes, and debit notes. 3.What is a validated e-invoice?An e-invoice that has been issued by seller and validated by IRBM. A validated e-invoice will contain IRBM unique identifier number (“UIN”) and a QR code. The UIN and QR code will allow traceability by IRBM. 4.How to request for a validated e-invoice?For online purchasePlease go to (https://forms.gle/hYYALtZMURjDaHPx5) request for an e-invoice. 5.After submitting the request for an e-invoice, when can I receive the validated e-invoice?Please allow up to 3 days for the validated e-invoice to be sent to you. 6.How will I receive the validated e-invoice?It will be sent to the email address that you provided in the e-invoice request form. 7.Is there a timeline to request for an e-invoice?Yes, please request for the e-invoice within the same month of your purchase.Example: Purchase made on 27 August 2024Last day to request for e-invoice is on 31 August 2024.After which Rookie Malaysia has no obligation to issue e-invoice to customers. 8.Who to contact if there is any issues or questions regarding e-invoice?Please contact customerserviceseh@gmail.com if you have any questions.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. If not email us at customerserviceseh@gmail.com

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Find the best fit for your kids Size Guide
Free Shipping over RM149 T&Cs Apply

Free Shipping over RM149 T&Cs Apply
New Styles Added To Sale!
30 Day Free Returns | T&C's Apply

30 Day Free Returns | T&C's Apply

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