Rookie Kids customer care
Returns, sorted.
Everything you need to check, prepare and submit before returning an online Rookie Kids order.
Return & exchange
Know before you return.
We accept returns for exchange of defective or incorrect products that are unwashed or unworn within 30 days of receiving your order.
All products must be returned in their original selling condition with tags, documents, wrappings and packaging. Exchanges are subject to stock availability.
Unless caused by our fault or error, promotional, markdown and discounted items are not eligible for size or colour exchange or refund.
Reasons for return
Who covers shipping?
The approved return reason determines whether Rookie Kids or the customer covers the return shipping fee. Size-only exchanges are handled separately under the Size Exchange Programme.
Damage / defect
Defective or damaged item
Borne by us
Wrong item
Received something not ordered
Borne by us
Other eligible reason
Return not related to size
Subject to policy
How to return
Three simple steps.
Complete the form first. Our team will then provide the correct return instructions.
Submit the form
Complete the online return form below with your purchase details.
Check your email
Our agents will contact you with return details and instructions.
Return processed
After receiving your return, store credit or an exchange will be processed.
Step 01
Start your return.
Use the official form below to organise the return of an online purchase.
Use recorded delivery
We are not responsible for returned items that do not reach us. Postal insurance and recorded delivery are recommended.
Protect the packaging
Wrap items appropriately for transit. Do not attach labels or tape directly to product packaging.
Online purchases only
Online returns cannot be processed in store. Store purchases must be returned directly to the original store.
Return destination
Returns centre.
Attention: CS Team (ecommerce)
ALPHABET SYSTEMS SDN. BHD
A20, Jalan Delta U6/19
Taman Perindustrian Sunway Subang
Seksyen U6, 40150 Shah Alam
What is an exchange?
Subject to stock.
We will ship your preferred item, provided it is available when we receive your return.
What is store credit?
A checkout voucher.
Where a direct exchange is unavailable, the refund is provided as Store Credit. It can be used at checkout and is valid for three months from its issue date.
