Privacy policy

Introduction

This Privacy Policy explains how Rookie Kids Malaysia (“we”, “us” or “our”) collects, uses and protects the personal information you provide when using our website.

We are committed to protecting your privacy. Any information that identifies you will be handled in accordance with this Privacy Policy.

Personal Information We Collect

We may collect information when you create an account, place an order, subscribe to our newsletter, complete a survey or form, contact us, or otherwise interact with our website.

The information collected may include:

• Your name

• Your email address and other contact details

• Your delivery and billing addresses

• Your postcode

• Your preferences and interests

• Information relevant to customer surveys, promotions or offers

• Order and transaction details

• Other information you choose to provide

You may browse certain areas of our website without creating an account.

How We Use Your Information

We may use your information to:

• Process payments, orders, deliveries, returns and exchanges

• Provide customer service and respond to enquiries

• Personalise your shopping experience

• Improve our website, products and services

• Administer promotions, contests, surveys and other website features

• Send updates concerning your orders

• Send information about products, services or promotions, where permitted

We do not sell your personal information. We will not disclose or transfer it to another company without your consent, except where necessary to fulfil your order, provide a requested service or comply with applicable legal requirements.

Payment Information

Payments are processed through authorised third-party payment providers. Payment-card information is not stored or processed on our servers.

Your use of a third-party payment service may be subject to that provider’s own terms and privacy policy.

Data Security

We use appropriate physical, electronic and administrative safeguards to protect the personal information collected through our website from unauthorised access, disclosure, loss or misuse.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Cookies

Our website uses cookies and similar technologies to recognise your browser and remember certain information.

Cookies help us to:

• Remember and process items in your shopping cart

• Save your preferences

• Understand how visitors use our website

• Improve our website and customer experience

• Provide relevant content and product recommendations

You may disable cookies through your browser settings. However, doing so may prevent features such as the shopping cart and personalised recommendations from working correctly.

Third-Party Websites

Our website may contain links to third-party websites. Once you leave our website, we have no control over how those websites collect, use or protect your information.

This Privacy Policy does not apply to third-party websites. Please review the privacy policy of any external website before providing personal information.

Managing Your Personal Information

You may review or update certain personal information by signing in to your account and visiting My Account.

For assistance with your personal information or privacy-related questions, please contact our Customer Care Team through our Contact Us page.

Age Requirements

By using our website, you confirm that you are at least 18 years old. If you are under 18, you must have permission and supervision from a parent or legal guardian before making a purchase or payment.

Your Consent

By using our website and providing your personal information, you acknowledge the practices described in this Privacy Policy.

Where consent is required for a particular use of your information, you may withdraw that consent by contacting us, subject to applicable legal and contractual requirements.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary. Any changes will be published on this page, and the updated version will take effect from the date shown below.

Originally issued: 1 May 2019
Last updated: 12 August 2026