FREE size exchange
We will cover one size exchange within 14 days so your little one gets the perfect fit.
Buy at no risk.
Rookie Kids Fit promise
Finding the right fit for growing kids should not be stressful. Shop confidently with one-time FREE PICKUP & DELIVERY on size exchange within 14 days if the size is not quite right.
14 daysExchange request window
1x freeSize exchange per order
OnlineRookie Kids Malaysia purchases
The easier way to shop
Why parents love it.
Kids grow fast and sizes can change quickly. We make it easier to shop with confidence, every time.
Easy process
Simply fill up the return & exchange form and our Customer Care team will reach out to you.
Shop with confidence
No more worrying about ordering the wrong size online.
Fast turnaround
We will process your exchange as quickly as possible once your item arrives.
How it works
Four simple steps.
From checkout to your perfect fit, our Customer Care team is here to help every step of the way.
Place your order
Shop your favourite brand today.
Try it on
If the size is not quite right, submit your exchange request within 14 days of receiving your order.
Fill Up The Return FormOpen return form ↓
Kindly fill up below Return Form and choose size exchange as the reason of return.
Return your item
Pack & return it unwashed, in its original condition with tags attached. Courier will pickup the parcel and its FREE!
Receive the new size
Once the return is confirmed, we will send the replacement size at no additional shipping cost.
Start your exchange
Submit the return form.
Complete the form below and our Customer Care team will provide the next instructions.
The Rookie Kids Fit Promise
The right fit, made easier.
- One FREE size exchange within 14 days of delivery.
- Peace of mind when shopping online with Rookie Kids.
- Quick and hassle-free exchange process.
Good to know
Terms & conditions
- Valid for one-time size exchange only.
- The exchange request must be submitted within 14 days of receiving your order.
- Item(s) must be unwashed and in original condition with tags attached.
- Exchange are subject to stock availability.
- Applicable only to online purchases made at Rookie Kids Malaysia.
- Sale or clearance items are not eligible for exchange.
- Rookie Kids Malaysia reserves the right to amend the Terms & Conditions of this policy at any time without prior notice and also reserves the right to decide on any dispute arising from or in connection with the policy.
Need to know more?
Frequently asked questions.
Quick answers about eligibility, timing and your replacement size.
Can I exchange for a different colour or design?
The Rookie Kids Fit Promise applies to size exchanges only. Different products and colours are not covered.
What if my preferred size is unavailable?
If the requested size is out of stock, our Customer Care team will assist you with the available options.
How do I request a size exchange?
Fill up the Refund & Exchange form within 14 days of receiving your parcel and Customer Care team will guide you through the process.
Does this apply to sale items?
No. Sale and clearance items are excluded from this 14-day Free Pickup & Delivery for Size Exchange Policy.
Rookie Kids Fit Promise
Shop confidently. We will help you find the perfect fit.
Choose their next favourite look with less worry about the size.
